HELP AND FAQS

Orders will be shipped complete unless an item in your order is out of stock. You will be notified of the item, and given a choice of shipping incomplete or waiting to ship complete. All will be verified before proceeding with shipping of your order. 

Shipping fees are calculated automatically for USPS Priority Mail and UPS Ground Shipping and will be displayed when you proceed to the check out page.  For orders over 40lbs. you will prompted to contact us directly for Shipping Costs.  Other Shipping Rates will be adjusted depending on your delivery needs.

Customer Service: 1-800-796-0997 North America International

Customer Service: 1-770-476-3001 (-5:00GP)

Hours: 9:00am -5:00pm EST (Monday – Friday)

Email customer service at: sales@balloondealer.com

You may track your order using the provided tracking numbers in your confirmation email at either the USPS or UPS Websites.  

An automatic USPS or UPS shipping confirmation will be emailed to you when your order ships, including the appropriate order tracking numbers, anticipated delivery date and a link so that you may track your package directly through .

Orders received Monday through Friday usually ship same or next business day. Allow up to 7-10 business days for orders to the West Coast, and Canada. Alaska/Hawaii ground shipments arrive within 12-15 days via USPS Priority Mail, as we prefer you to ship FedEx 2nd day shipping to these states.

ALERT:  The USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. Priority Mail shipments may be delayed.

Standard Ground shipping defaults to US Postal Service Priority Mail if shipping to a PO Box or APO/FPO address or Alaska/Hawaii, unless you request an Express Shipping method below for your order.  

Standard Shipping Exceptions: Orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, US Post Office Boxes, APO and FPO addresses will be sent via United States Postal Service Priority Mail, and are being delivered within 15 business days.  

We currently deliver to US Post Office boxes, APO, and FPO boxes via United States Postal Service Priority Mail. Shipping charges will be the same as the standard ground freight charges that appear on the order form.  Delivery normally takes 10-25 working days to arrive.

We currently deliver to CANADA, via USPS Ground (5-6 day) delivery. Balloondealer.com is not liable for International duties and taxes requested or collected at time of delivery.  Different Provinces in Canada require these fees when receiving packages shipped using UPS.  Please inquire with your local Postal carrier as to the regulations in your area when receiving packages from the US when shipped by United States Postal Service to determine what if any charges will apply.

RETURN POLICY
We take great pride in shipping your order complete and in good condition.  You should, however, check your order when received to make sure it is correct, and that there are no damages or discrepancies. You are welcome to return any open or unused products within 30 days of purchase.
 
REFUND POLICY

We are not responsible for delays by the carriers.  Once your return is received by our return department, your credit card will be refund minus the cost of shipping.  This same policy also pertains to products that are affected due to shipping delays.

 
LIABILITY
Your sole and exclusive remedy against pshelium.com is limited to the return and replacement of said merchandise.  You shall have no right against pshelium.com for incidental or consequential damages.
 
GEORGIA LAW
By accepting delivery of the ordered products, you consent to the jurisdiction of any court in the State of Georgia and the laws of Georgia.