HELP AND FAQS
Shipping fees are calculated automatically for USPS Priority Mail and UPS Ground Shipping and will be displayed when you proceed to the check out page. For orders over 40lbs. you will prompted to contact us directly for Shipping Costs. Other Shipping Rates will be adjusted depending on your delivery needs.
Due to our rapid order turnaround, we are unable to add to orders that have been submitted. Even orders sent at night go through an automated process to have them ready to pack when we get here in the morning. Please be certain to include everything you need before submit.
An automatic USPS or UPS shipping confirmation will be emailed to you when your order ships, including the appropriate order tracking numbers, anticipated delivery date and a link so that you may track your package directly through .
Orders received Monday through Friday usually ship same or next business day. Allow up to 7-10 business days for orders to the West Coast, and Canada. Alaska/Hawaii ground shipments arrive within 12-15 days via USPS Priority Mail, as we prefer you to ship FedEx 2nd day shipping to these states.
ALERT: The USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. Priority Mail shipments may be delayed.
Standard Ground shipping defaults to US Postal Service Priority Mail if shipping to a PO Box or APO/FPO address or Alaska/Hawaii, unless you request an Express Shipping method below for your order.
We currently deliver to US Post Office boxes, APO, and FPO boxes via United States Postal Service Priority Mail. Shipping charges will be the same as the standard ground freight charges that appear on the order form. Delivery normally takes 10-25 working days to arrive.
We currently deliver to CANADA, via USPS Ground (5-6 day) delivery. pshelium.com is not liable for International duties and taxes requested or collected at time of delivery. Different Provinces in Canada require these fees when receiving packages shipped using UPS. Please inquire with your local Postal carrier as to the regulations in your area when receiving packages from the US when shipped by United States Postal Service to determine what if any charges will apply.
We are not responsible for delays by the carriers. Once your return is received by our return department, your credit card will be refund minus the cost of shipping. This same policy also pertains to products that are affected due to shipping delays.